This privacy notice tells you what to expect Evosa to do with your personal information.

Contact details

Email: info@evosa.co.uk

What information we collect, use, and why

We collect or use the following information to provide our services:

• Names and contact details
• Addresses
• Purchase or account history
• Account information
• Information relating to loyalty programmes
• Website user information (including user journeys and cookie tracking)
• Photographs or video recordings
• Call recordings
• Records of meetings and decisions
• Information relating to compliments or complaints
• Information relating to sponsorship
• We collect or use the following information for the operation of customer accounts and guarantees:
• Names and contact details
• Addresses
• Purchase history
• Account information, including registration details

We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:

• Names and contact information
• Customer or client accounts and records

We collect or use the following information for service updates or marketing purposes:

• Names and contact details
• Addresses
• Marketing preferences
• Location data
• Purchase or viewing history
• Website and app user journey information
• Information relating to sponsorship
• Records of consent, where appropriate

We collect or use the following information for research or archiving purposes:

• Names and contact details
• Addresses
• Location data
• Recorded images, such as photos or videos
• Purchase or viewing history
• Website and app user journey information
• Personal information used for administration of research
• Personal information used for the purpose of research
• Records of consent, where appropriate

Lawful bases

Our lawful bases for collecting or using personal information to provide our services are:

• Consent
• Contract
• Legitimate interest:
  • The collection of personal information such as names and contact details are essential to Evosa delivering our various Marketing Consultancy services. The collection of personal information such as business and customer data underpins our work in brand research and customer experience in particular, and is essential to carrying out customer communication work. Understanding more about our customers also helps us ensure the products and services we are offering are relevant.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Consent
• Contract

Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:

• Legal obligation

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent
• Contract

Our lawful bases for collecting or using personal information for research or archiving purposes are:

• Legitimate interest:
  • Evosa collects personal information as part of our ongoing research efforts to improve our products and services for all clients in the future. For current customers there is benefit to their information and feedback being archived to improve the service they receive from Evosa, and for former clients the benefit means better service should they ever use Evosa services again in future as well as their data being used anonymously for wider improvements across Evosa products and services by all consumers.

Where we get personal information from

• People directly
• Councils and other public sector organisations
• Publicly available sources

How long we keep information

We will only keep personal data for as long as it is needed to carry out the activities listed here in this privacy notice. We will also respect any request to have details deleted as long as that does not impede our legal or regulatory obligations. To have your details removed please contact info@evosa.co.uk.

Our policies are designed so that we do not hold information for longer than is necessary, and steps are taken to protect your data, particularly sensitive data, such as controlling access to data and not sending data via unsecured means.

Who we share information with

Others we share personal information with:

• Insurance companies
• Professional or legal advisors
• Financial or fraud investigation authorities
• Relevant regulatory authorities
• External auditors or inspectors
• Warranty and guarantee providers
• Professional consultants
• Organisations we are legally obliged to share personal information with
• Emergency services (where necessary)
• Publicly on our website, social media or other marketing and information media (where appropriate)

Your data protection rights

Under data protection law, you have rights including:

• Your right of access – You have the right to ask us for copies of your personal data.
• Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
• Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
• Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You do not usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we have used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint          

Notice last updated:
22 February 2025